100% Satisfaction Guaranteed!

30 Day Return Policy

Our Lucky 13 Golf hats are guaranteed to give you 100% satisfaction in every way for 30 days from the date of purchase. If for any reason you are not completely satisfied with one of our products, return it to us within 30 days and you will receive a full store credit or product exchange. Returns of unused or unworn products with their original tags and packaging are eligible for a full merchandise refund back to the original method of payment.

Please allow up to 7 business days for your return to be processed after it has been delivered to our facility.

Returns must be completed within 30 days of your receipt of the merchandise. Original shipping charges are non-refundable and will not be credited back to you. All return shipping charges are the customer’s responsibility. Please include a copy of your original order confirmation or order number and enclose this in the return package. Returns can be shipped to the following address:

*See 30 Day Satisfaction Guarantee for more details.

Lucky 13 Golf, LLC
Attn: Returns
442 South Main St.
Suite 7
Davidson, NC 28036

30 Day Satisfaction Guarantee:

Lucky 13 Golf is committed to providing products of high quality and value, and we back this commitment with a satisfaction guarantee. That's why we offer the best online return policy in the golf retail industry! Our products are guaranteed to give you 100% satisfaction in every way for 30 days from the date of purchase. If for any reason you are not completely satisfied with one of our products, return it to us within 30 days and you will receive a full store credit or replacement product for the merchandise price plus applicable taxes. We strive for complete satisfaction so you can buy with confidence.

All products returned within 30 days from the date of purchase that have been unused, or unworn, with the original tags and packaging will be eligible for a full refund or product replacement.

30 Day Excluded:

Some select products, due to customization, personalization, limited availability, extreme values and/or number of returns are excluded from receiving a refund or full store credit. Send an email to support@lucky13.golf to get in contact with a customer service representative. We will always work to find a reasonable solution for ANY return situation!

Defective Products/Warranty Claims:

To return defective products, please email support@lucky13.golf to get in contact with a customer representative and include pictures and description of the issue to expedite the process. If your product is received damaged or defective, we will replace the item and provide a prepaid return shipping label to return the damaged item. For manufacturer defects after the product has been received and used, we will contact the manufacturer to determine how to proceed under their warranty terms. (Note: replacement or repair process can take up to 4 weeks).